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Shipping Policy

Thank you for shopping with Woolenable! We are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how and when your orders will be processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with tracking information.

Note: During peak periods (e.g., holidays, promotions), processing times may be slightly longer.

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2. Shipping Methods & Delivery Times

We offer several shipping options depending on your location:

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United States: Standard Shipping (7–12 business days)

Europe: Standard Shipping (8–15 business days)

Asia-Pacific: Standard Shipping (5–10 business days)

Rest of World: Standard Shipping (10–20 business days)

Please note that delivery times are estimates only and may vary due to factors outside our control (e.g., customs processing, courier delays, weather conditions).

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3. Shipping Fees

  • Shipping fees are calculated at checkout based on the weight, size, and destination of your order.

  • Free shipping may be available for qualifying orders. Please check our homepage or promotional banners for current offers.

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4. International Shipping

We ship worldwide from our fulfillment centers.

  • International customers are responsible for any customs duties, VAT, import taxes, or fees imposed by their country.

  • We are not responsible for delays caused by customs clearance.

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5. Incorrect or Incomplete Address

Please double-check your shipping information before placing an order.

  • If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.

  • Additional shipping fees may apply for resending the package.

Woolenable is not responsible for lost packages caused by incorrect shipping addresses provided by the customer.

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6. Delivery Issues or Delays

We are not liable for:

  • Shipping delays due to courier issues, weather, customs, or force majeure.

  • Packages marked as "delivered" by the carrier but not received. In this case, please contact the carrier first and then notify us if the issue persists.

However, we’re always happy to help. If your order is significantly delayed or lost, please reach out to us at support@woolenable.com and we’ll assist you.

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7. Pre-order & Backorder Items

If your order contains pre-order or made-to-order items (such as handmade crochet dolls or custom outfits), please note:

  • Estimated production time will be listed on the product page.

  • Your entire order will ship once all items are ready (unless otherwise specified).

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8. Order Not Received?

If it’s been more than the estimated delivery time and your tracking hasn’t updated or your package hasn’t arrived, please contact us:

📧 Website chat/ Instagram/Tik Tok

📍 Please include your order number in the message for faster assistance.

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