Return & Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:

✅ Items must be returned within 14 days of delivery
✅ Items must be unused, unwashed, and in original packaging
✅ You must provide proof of purchase (e.g., order number, confirmation email)

If 14 days have passed since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

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2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns on the following:

🚫 Customized items (e.g., personalized dolls, custom crochet orders)
🚫 Made-to-order or handmade items
🚫 Sale or clearance items (marked "Final Sale")
🚫 Gift cards or downloadable products

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3. How to Initiate a Return

To start a return, please contact us at:

📧 Website chat/Instagram/TikTok
Include the following:

• Your order number

• A brief description of the issue

• Photos if the product arrived damaged or incorrect

Do not send your item back before receiving confirmation from our team.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent.

• We recommend using a trackable shipping method and keeping the receipt.

• We are not responsible for lost or delayed return shipments.

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5. Refunds (If Applicable)

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original payment method within 7–10 business days

• Shipping fees are non-refundable

If your return is rejected (e.g., item used or damaged), we will inform you via email.

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6. Damaged or Incorrect Items

If you receive a product that is:

• Damaged during shipping

• Incorrect or missing items
  Please contact us within 3 days of delivery with clear photos of the item and packaging. We will either:

• Send you a replacement, or

• Offer a full refund, depending on the case.

We may ask you to return the item or dispose of it locally.

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7. Late or Missing Refunds

If you haven’t received a refund yet:

• First check your bank or payment account again.

• Then contact your credit card company — it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at support@woolenable.com.

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8. Exchanges

We do not offer direct exchanges at this time. If you want to order a different item, please return the original item (if eligible), and place a new order separately.

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9. Cancellations

Orders can only be cancelled within 6 hours of purchase if they have not yet been processed or shipped.
To request a cancellation, email us immediately at support@woolenable.com with your order number.

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